Refund policy

Return Policy

At Curated Trend, we want you to love what you ordered. Because many of our products are made to order or fulfilled through trusted partner suppliers, returns are handled based on the type of item purchased.

Made-to-Order Products

Many apparel, gift, and lifestyle products in our store are made to order. Because these items are produced specifically for each order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind.

Please review product descriptions, sizing information, and order details carefully before checking out.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. We will review the issue and, when eligible, offer a replacement, reprint, store credit, or refund.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

  • The email address used at checkout

Curated Partner Products

Some products are fulfilled by third-party partner suppliers. Return eligibility for these items may vary depending on the supplier, product type, and fulfillment status. If a partner product is eligible for return, we will provide return instructions after reviewing your request.

Items Not Eligible for Return

The following items are generally not eligible for return:

  • Made-to-order products without a defect

  • Items returned due to incorrect size, color, or style selection

  • Items returned due to change of mind

  • Used, washed, worn, or damaged items not caused by production or shipping

  • Final sale or limited drop items, when marked as such

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered production or fulfillment, we may not be able to cancel or edit it.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

How to Start a Return or Issue Request

Please contact us at hello@curatedtrend.com with your order number and details about the issue. We’ll review your request and provide next steps.